Refund & Withdrawal Policy
Last updated: [DATE]
How to withdraw from your plan, get a refund, and cancel future renewals.
30-day money-back guarantee
If you are not happy with Good Flight within 30 days of your first payment, email support@good-flight.com from the address on your account and we will refund that payment in full. No forms, no questions.
Your 14-day right of withdrawal
As a consumer in the EU, you may withdraw from your contract within 14 days of purchase without giving a reason.
Because alerts start as soon as you subscribe, at checkout we ask you to confirm that you want the service to begin immediately. If you withdraw within 14 days, you would normally owe an amount proportional to the service already provided; under our money-back guarantee, we refund the full amount anyway.
How to withdraw
Send a clear statement to support@good-flight.com, for example using the model form below. Sending it before the 14-day period ends is enough.
To [COMPANY LEGAL NAME], [STREET], [POSTCODE] [CITY], [COUNTRY], support@good-flight.com: I hereby give notice that I withdraw from my contract for the Good Flight service. Ordered on [date]. Name: [your name]. Email on the account: [email]. Date: [date].
Refunds
- We refund within 14 days of receiving your request.
- Refunds go back to the original payment method, at no cost to you.
- Your access ends when the refund is issued.
Renewals
The guarantee applies to your first payment. Later renewals are not refunded, but you can cancel anytime from your account to stop the next renewal. We send a reminder before yearly renewals.
Contact
support@good-flight.com · [PHONE NUMBER] · Mon–Fri, [HOURS] CET